Affordable Nutrition UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

This policy applies when you visit our website, place an order, create an account, contact us or subscribe to marketing communications.

Who We Are

Affordable Nutrition UK is an independent UK-based online retailer.

Website: affordablenutrition.co.uk

For questions about this Privacy Policy or the personal information we hold about you, please contact:

Email: info@affordablenutrition.co.uk

Information We Collect

Depending on how you use our website, we may collect information including:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and transaction information

• Account and login information

• Communications you send to us

• IP address, browser and device information

• Website usage and analytics information

• Marketing preferences

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service, meeting our legal obligations and improving our services.

Orders and Purchases

When you place an order with Affordable Nutrition UK, we collect the information necessary to process and fulfil your purchase.

This may include your name, billing address, delivery address, email address, telephone number and details relating to your order.

We use this information to:

• Process and manage your order

• Arrange payment

• Dispatch and deliver your order

• Send order and delivery updates

• Deal with returns, refunds and customer enquiries

• Maintain appropriate transaction and accounting records

• Prevent and investigate fraud or misuse

• Meet our legal and regulatory obligations

Where processing is necessary to fulfil an order, our lawful basis is generally the performance of our contract with you. Certain information may also be retained where necessary to comply with legal obligations or for our legitimate business interests.

Payments

Payments may be processed using third-party payment providers.

Payment providers may collect and process information necessary to authorise and complete your transaction in accordance with their own privacy policies and security procedures.

Affordable Nutrition UK does not intentionally store complete credit or debit card details on our website.

Delivery and Royal Mail

We use Royal Mail for the fulfilment and delivery of customer orders.

Where necessary to deliver your order, relevant information such as your name, delivery address, email address and telephone number may be transferred to Royal Mail. This enables Royal Mail to produce shipping labels, deliver your parcel and provide tracking or delivery notifications.

Royal Mail processes this information in accordance with its own privacy notice.

Customer Accounts

If you create an account with Affordable Nutrition UK, we store the information associated with your customer profile and order history.

You can access and update certain account information by logging into your account.

Account information may be retained for as long as your account remains active and for an appropriate period afterwards where required for legal, accounting, fraud-prevention or administrative purposes.

Contact Forms and Customer Enquiries

When you contact us through our website or by email, we may collect your name, email address and any information you include in your message.

We use this information to respond to your enquiry and provide customer support.

Messages submitted through our website may also be transmitted to and stored by our email service provider.

Email Marketing 

We use email marketing and a communications platform.

If you subscribe to our marketing communications, information such as your name, email address and relevant marketing preferences may be transferred to and processed.

We use this information to send marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails.

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to an order or customer account.

Cookies

Our website uses cookies and similar technologies for purposes such as operating the website, maintaining customer sessions, remembering preferences, understanding website usage and supporting relevant website functionality.

Some cookies are essential for the website to operate correctly. Other cookies may be used for analytics or other optional purposes where appropriate.

Further information about the cookies used on our website can be found in our Cookie Policy.

Analytics

We may use website analytics services, including Google Analytics, to help us understand how visitors use our website.

Analytics information can include information about pages visited, interactions with the website, approximate location derived from technical information, device and browser information and how visitors arrived at the website.

Where consent is required for non-essential analytics cookies, these technologies should only be activated in accordance with your cookie choices.

Who We Share Information With

We do not sell your personal information.

We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

• Payment providers

• Royal Mail and other delivery providers

• Website hosting and technical service providers

• Email and marketing platforms

• Analytics and website service providers

• Professional advisers, regulators or authorities where legally required

Service providers should only receive the information reasonably necessary for the service they provide.

International Data Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used where required by applicable data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and administrative requirements.

Different categories of information may therefore be retained for different periods.

Where information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and our website.

Payment information is processed through third-party payment providers rather than complete payment-card details being intentionally stored by Affordable Nutrition UK.

No internet-based system can provide an absolute guarantee of security, but we take reasonable measures appropriate to the information we process.

Your Data Protection Rights

Depending on the circumstances and applicable data protection law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain uses of your personal information

• Request transfer of certain information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights or ask a question about your personal information, contact us at info@affordablenutrition.co.uk.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Data Breaches

If we become aware of a personal data breach, we will investigate it and take appropriate action.

Where required by applicable data protection law, we will notify the Information Commissioner’s Office and affected individuals within the applicable timescales.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal obligations.

The latest version published on this page will apply.