RAPID TRACKED UK DELIVERY ONLY £1.95 & FREE FOR ORDERS OVER £75Order before 4pm Monday–Friday for same-day dispatch with Royal Mail Tracked 24THIRD-PARTY LAB-TESTED COA's AVAILABLELAB-CERTIFIED QR CODES FOR PROOF OF AUTHENTICITYUK BASED & ISO CERTIFIED MANUFACTURINGDISCREET PLAIN PACKAGING WITH NO EXTERNAL PRODUCT IDENTIFICATIONRAPID TRACKED UK DELIVERY ONLY £1.95 & FREE FOR ORDERS OVER £75Order before 4pm Monday–Friday for same-day dispatch with Royal Mail Tracked 24THIRD-PARTY LAB-TESTED COA's AVAILABLELAB-CERTIFIED QR CODES FOR PROOF OF AUTHENTICITYUK BASED & ISO CERTIFIED MANUFACTURINGDISCREET PLAIN PACKAGING WITH NO EXTERNAL PRODUCT IDENTIFICATION
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FAQ

1. What shipping methods and delivery times do you offer?

We dispatch orders placed before 4pm Monday–Friday the same day using Royal Mail Tracked 24. This service aims to deliver the next working day, although delivery times are not guaranteed. Orders placed after 4pm, at weekends or on bank holidays are dispatched the next working day.

2. How much does delivery cost?

Delivery is £1.95 for orders under £75. If your total is £75 or more, delivery is free.

3. What is your returns and refund policy?

You have 60 days from receipt to return unused items in their original packaging. Returns due to faults are refunded in full, including shipping. For unwanted returns, standard return shipping costs are covered by the customer. Refunds are issued to the original payment method, usually within 1 business day of receiving the item. For more information see our Returns & Refunds link also found in the website footer.

4. Can I exchange an item?

Yes, we understand mistakes can be made and offer exchanges for incorrect orders. Please contact us via email; we’ll help organise the send-back and replacement. Return shipping for unwanted items is at your cost; for packing errors or damages, we’ll cover the shipping.

5. Can I amend or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to accommodate cancellation or amendment requests.

Once an order has been dispatched, it can no longer be amended. However, eligible unwanted items may be returned within 60 days of receipt in accordance with our Returns & Refunds Policy. Your statutory right to cancel an eligible online purchase within 14 days of receiving the goods remains unaffected.

6. How fast is your customer support?

Rapid. Our team always replies within 1 business day, typically within a couple hours during the working day. Support is available Monday–Friday, 9 am–5 pm. You can contact us via email or call our UK helpline: 0800 861 1065.

7. How does Affordable Nutrition UK verify product quality?

We are a family-run UK business with nearly 30 years of industry experience, so it’s fair to say we’ve seen the good, the bad and the ugly.

Affordable Nutrition UK takes a transparent, evidence-led approach to product quality. Research compounds are independently analysed where applicable, with Certificates of Analysis (COAs) and supporting analytical data available to verify product identity and purity. We also work with established manufacturing partners operating under recognised quality standards. You can learn more about our testing procedures, analytical documentation and quality standards on our Testing & Quality page.

8. Do you offer discount codes or promotions?

Yes, we regularly send out promo codes. Sign up for our newsletters at checkout to stay updated.

9. Can you deliver to my local Post Office?

Yes we can, in fact it’s a popular option for our customers, obviously you’ll be sent all the tracking info and will be notified when delivered. However please reference “LOCAL COLLECT” below your name and above the Post Office to ensure successful delivery.