At Affordable Nutrition UK, we want you to be satisfied with your order. If you need to return an item, report a problem or make a change to an order, please contact us at info@affordablenutrition.co.uk and we will be happy to help.

Unwanted Items

We accept returns of eligible unwanted items within 14 days of receipt, provided that the goods are unused, unopened where applicable, in their original packaging and in a condition suitable for resale.

Before returning an item, please contact us at info@affordablenutrition.co.uk, quoting your order number, so that we can provide the appropriate return instructions.

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning unwanted goods.

We recommend using a suitable tracked or recorded delivery service and retaining proof of postage until your return has been completed.

Your statutory rights are not affected by this policy.

Cancelling an Online Order

UK consumers generally have the right to cancel eligible online purchases within 14 days of receiving the goods, subject to applicable exclusions.

If you wish to exercise your right to cancel, please contact us at info@affordablenutrition.co.uk, quoting your order number.

Certain products may be excluded from cancellation or return rights once opened or unsealed where an applicable legal exception applies.

If your order has not yet been dispatched, we will also do our best to accommodate requests to cancel or amend it before dispatch.

Once an order has been dispatched, we cannot add further items to it. Any additional products will need to be placed as a separate order.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible.

Depending on the circumstances, we will arrange an appropriate remedy, which may include a replacement or refund.

We may ask you to return the affected item so that we can inspect it. Where a return is reasonably required because an item is faulty, damaged or was supplied incorrectly, Affordable Nutrition UK will cover reasonable return costs.

Nothing in this policy limits your statutory rights in relation to faulty, damaged or misdescribed goods.

Exchanges

If you would like to exchange an eligible item, please contact us and we will do our best to assist.

For exchanges requested because you have changed your mind, you will normally be responsible for the cost of returning the original item and any applicable delivery charge for sending the replacement.

Items must meet the applicable return conditions before an exchange can be completed.

Refunds

Once your return has been received and inspected, we will confirm whether the return has been accepted and advise you regarding your refund.

Approved refunds will normally be issued to the original payment method used for the order.

We aim to process approved refunds promptly after receiving and checking returned goods. Once a refund has been processed by us, the time taken for the funds to appear in your account may depend on your bank or payment provider.

For eligible unwanted-item returns, any original delivery charges or other amounts will be handled in accordance with your statutory rights and the circumstances of the return.

Return Costs

If you are returning an eligible item simply because you no longer want it, you will normally be responsible for the return postage costs.

If the return results from an error by Affordable Nutrition UK, or the goods are faulty, damaged or incorrectly supplied, we will cover reasonable return costs where appropriate.

We reserve the right to inspect goods reported as faulty or damaged before issuing the applicable remedy.

Return Address

Please contact us before sending a return so that we can provide the appropriate return instructions and confirm the correct return address.

Do not send goods back without first contacting us, as this may delay the processing of your return.

How Long Do Refunds Take?

We aim to inspect returned goods and process approved refunds as quickly as reasonably possible.

Once we have issued your refund, your bank or payment provider may require additional time to credit the funds to your account. Unfortunately, this part of the process is outside our control.

Questions About a Return?

If you have any questions about a return, refund, exchange, cancellation or damaged item, please contact:

Email: info@affordablenutrition.co.uk

Please include your order number where possible so that we can assist you more quickly.

We aim to respond to customer enquiries within one business day.

Affordable Nutrition UK